Get in Touch With Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. We provide friendly, practical assistance for account enquiries, deposits and withdrawals, verification checks and site access problems. Use live chat for quickest response, email for documents and billing, or phone for urgent account issues. We aim to respond promptly and guide you through steps of your enquiry. Our VIP team can assist with high-value withdrawals and personalised offers.
| Department | Contact |
|---|---|
| Customer support (live chat, KYC and account help) | [email protected] |
| General enquiries (payments, billing and site info) | [email protected] |
| Affiliate enquiries (partner programmes & marketing) | [email protected] |
| Phone (urgent account issues and verification) | +44 20 7946 5821 |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (phone & email) |
Email Support
For detailed requests, account queries or issues that require documents or explanations, email is the preferred contact method: [email protected]. Please include a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and state your account ID where applicable; this helps our team resolve your enquiry faster and reduces the need for follow-up requests.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Live chat responses are usually immediate, while emails are typically handled within 24 hours. Complex cases, such as KYC checks or large withdrawals, may take longer depending on their nature and required verification. We’ll keep you informed of progress and next steps throughout the process.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Dracula. Share any thoughts on games, promotions, payments or the site design and our team will review them carefully. Your input helps us refine the service, fix issues and shape future features. Send your comments via the help centre or contact us and we’ll take your feedback into account.