Responsible Gambling Policy

At Dracula we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, and we provide clear tools and support to help you manage your account and your time on the site. If you ever feel play is becoming a problem, please contact our support team so we can help you access the right controls and professional advice.

Player protection principles

We put player safety first. Our approach is to encourage informed, affordable play, to prevent underage access and to act quickly if behaviour suggests harm. We combine account controls, regular account checks and a responsive support team to keep play within sensible limits.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits from your account settings. Limits take effect immediately when reduced, and raising a limit requires a cooling-off step to help prevent impulsive increases. Using limits is the simplest way to keep spending within your budget.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. These tools are available in the responsible gambling section and can be adjusted to reflect your comfort level. If you exceed a limit, your access to play will be restricted until the period ends or you contact support for a review.

Time limits and account breaks

Set session or daily play limits and use reminder notices to keep track of time spent on the site. You can also take a short account break - a temporary pause on play that blocks deposits and wagering for the chosen period. These breaks are an effective way to step back and reassess.

Self-exclusion

If you need a longer interruption, self-exclusion is available. This will close or suspend your account for the period you choose and prevent re-registration. For help arranging self-exclusion or to discuss reactivation after the exclusion period, contact support.

Signs of problematic behaviour

Watch for early warning signs such as chasing losses, spending more than you can afford, neglecting responsibilities, borrowing money for play, or hiding activity from friends and family. If you recognise these behaviours in yourself or someone you know, seek help straight away.

Tips for staying in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, enable session reminders, take regular breaks and avoid gambling when stressed or under the influence. Consider having a trusted person help you manage account access if you need extra support.

Professional help and support organisations

If you need further support, professional organisations are available in the UK, including GamCare, GambleAware, Gamblers Anonymous and NHS services for gambling harms. For help from us, use live chat or email [email protected] and we will assist with account controls and signpost relevant services.